A membership fee is a one time sign up fee that is charged to setup your wellness membership and activate your account.

Cancellation policy

Petted wellness plans are based on a 12 month term but we do realize that sometimes situations occur that are beyond your control and you might need to cancel your wellness plan. Here’s how our cancellation policy works.

1. No Claims Made - you can cancel anytime with no cancellation fee due.

2. If You’ve Made A Claim – if you wish to cancel before the end of the 12 month term, there is a cancellation fee due of the LESSER of the amount paid in claims or the balance left to pay on the plan.

Note: If your pet passes away and you send us a copy of the death certificate or other proof from your vet, we will IMMEDIATELY cancel your plan and you will NOT be charged a cancellation fee.

Why is there a cancellation fee?

We know cancellation fees aren’t ideal but so we can keep offering these plans we have to protect ourselves against the risk of a pet parent signing up today, claiming for a bunch of wellness treatments tomorrow and then cancelling the next day.